These terms apply to the use of the 333crm.com website and the 333CRM service. By creating an account or using the service, the company you represent accepts them. If a signed contract exists between us, the provisions of that contract take precedence.
Who provides the service
The service is provided by Servicii complete SRL, with its registered office at bd. Moscova 21, Chișinău, Republic of Moldova, IDNO 1020600001417, email servicii.complete.srl@gmail.com (“333CRM”, “we”).
Definitions
- The Service: the 333CRM application, available online, with the features of the chosen subscription.
- The Customer: the company that enters into the subscription.
- The Users: the people the Customer invites into its account.
- Customer Data: all data that the Customer and the Users enter, upload or receive in the Service, including conversations with their own customers.
- Connected Channels: the messaging, email, telephony, social media and payment accounts that the Customer links to the Service.
Account and access
The Customer is responsible for the Users it invites, for the roles they are given and for keeping sign-in credentials secure. Two-step authentication is mandatory for administrators. The Customer notifies us without delay if it suspects unauthorised access.
Permitted use
The Customer uses the Service in its business activity and in compliance with the law. You must not:
- send unsolicited commercial messages, or messages without the consent required by law, for example through email campaigns or on messaging channels;
- breach the rules of the providers of the Connected Channels, for example the WhatsApp Business and Meta policies, or those of Telegram, Viber or the social networks;
- upload illegal content, malicious software or data that you have no right to process;
- attempt to access the data of other customers, bypass security limits or overload the Service;
- resell the Service without our written agreement.
Third-party channels and services
The Connected Channels work through the services of third-party providers (for example Meta, Telegram, Viber, Twilio, Google, Microsoft, Stripe), using the Customer’s accounts with those providers and under their terms. We are not liable for interruptions, limits or rule changes by these providers. When a provider changes or discontinues a service, the corresponding feature in 333CRM may change or stop.
AI features
The Customer chooses whether to use AI and in what mode: off, suggestions for operators, or automatic reply. AI-generated answers may contain mistakes. The Customer is responsible for the information and rules it gives the AI and for checking the answers, especially in suggestions mode. In automatic reply mode, the Customer is responsible for the messages sent in its name and must inform its customers, where the law requires, that they are talking to an automated system.
Customer Data
Customer Data remains the Customer’s. We process it only to provide the Service, on the Customer’s instructions and in accordance with the data processing agreement (DPA), which forms part of these terms. The Customer is the controller of this data and is responsible for the legal basis for processing it. The Customer can export its data from the Service at any time.
Subscription, prices and payment
The subscription, price and term are set in the offer accepted by the Customer.
Availability and support
We make reasonable efforts to keep the Service available at all times, except for announced maintenance work and events beyond our control.
Intellectual property
The Service, the code, the design and the 333CRM trademark belong to us. The Customer receives a non-exclusive, non-transferable right to use the Service for the term of the subscription. We may use the Customer’s suggestions for improving the Service without any obligation to the Customer.
Confidentiality
Each party keeps confidential the non-public information received from the other and uses it only to perform the contract.
Limitation of liability
To the extent permitted by law, we are not liable for indirect losses, lost profit or data loss caused by the Customer, by the Users or by the providers of the Connected Channels. The limitations do not apply in case of intent or gross negligence.
Suspension and termination
We may suspend the access of a User or of the Customer if they breach these terms or if their use endangers the Service or other customers; we try to give notice beforehand, where possible. Either party may terminate the contract in accordance with the accepted offer.
Changes to the terms
We may change these terms.
Governing law and disputes
These terms are governed by the law of the Republic of Moldova. We first try to resolve any dispute amicably; failing that, the dispute is heard by the competent courts of the municipality of Chișinău.
Contact
For questions about these terms, write to us at servicii.complete.srl@gmail.com. For details about personal data, see the Privacy policy, and for cookies, the Cookie policy.