This policy shows which cookies and other data stored in the browser are used by the 333crm.com website, the 333CRM application and the chat widget that customer companies place on their own websites. In short: we do not use analytics or advertising cookies. Everything described below is necessary for the website, the application or the chat to work, which is why we do not ask for your consent through a banner.
What cookies are
A cookie is a small file that a website saves in your browser and reads on later visits. The browser has other places where a website can keep information: local storage (localStorage), which stays until you delete it, and session storage (sessionStorage), which is emptied when you close the tab. We treat them all the same way in this policy.
The electronic communications law of the Republic of Moldova (Law no. 72/2025) and European rules do not require consent for storage that is strictly necessary for a service you have requested, for example keeping you signed in or remembering the language you chose.
The 333crm.com website
The website does not set cookies. It keeps a single item in your browser:
| Name | Type | What it is for | How long |
|---|---|---|---|
theme | Local storage | The light or dark appearance you chose | Until you delete it |
The 333CRM application
After you sign in, the application uses the following cookies, all strictly necessary:
| Name | What it is for | How long |
|---|---|---|
abp-react-session-id | Your session in the application, encrypted | 1 day, or 30 days if you choose to stay signed in |
_easycrm_oidc_state_… | Protects signing in with Google, Microsoft or LinkedIn | 10 minutes; deleted after you sign in |
easycrm_api_affinity | Sends your requests to the same server, when the service runs on several servers | The session |
The application also keeps a few display preferences in the browser, with no customer data:
| Name | Type | What it is for |
|---|---|---|
app-locale | Local storage | The application language |
easycrm.sidebar.collapsed | Local storage | Whether the side menu is collapsed or expanded |
easycrm.conversation-header | Local storage | How the conversation header looks |
easycrm.push-prompt-dismissed, crm.calls.notificationAsked | Local storage | Whether we have already asked for your permission for notifications |
easycrm.lastFunnel.… | Local storage | The last sales funnel opened |
easycrm.omnichannelDashboard.filters, easycrm.inbox.selection | Session storage | The dashboard filters and the selection in the inbox, while the tab is open |
easycrm.…Channel.reauthorizing | Session storage | Which channel you are reconnecting, while the reconnection lasts |
If you accept browser notifications, the application registers a service worker that receives only these notifications.
The chat widget on customers’ websites
Companies that use 333CRM can place a chat widget on their website. When a visitor uses it, the widget keeps:
| Name | Type | What it is for | How long |
|---|---|---|---|
__Secure-easycrm-chat | Cookie (partitioned, for chat only) | Recognises the visitor’s chat session | 24 hours |
easycrm-chat-session:… | Local storage | Continues the same conversation on return | Until the conversation ends |
easycrm-chat-form-skipped:… | Local storage | Whether the visitor skipped the starting form | Until you delete it |
easycrm-chat-open:… | Session storage | Whether the chat window is open | Until you close the tab |
For this chat, the data controller is the company that placed it on its website. It must inform its visitors, and we provide it with these details.
How you control cookies
You can view and delete cookies and the data stored by websites from your browser settings. If you block the strictly necessary cookies, you will not be able to sign in to the application, and the chat will not remember the conversation.
Changes
If we ever add cookies that are not strictly necessary, for example for statistics, we will use them only after you give your consent and we will update this page. Questions: servicii.complete.srl@gmail.com.