333crmCRM with built-in AI
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The team sees what to do

Managers see volume, response times and results. Each colleague sees their own tasks and conversations.

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Try it: pick who's looking
ReportsOmnichannel dashboardAna M.DashboardLast 30 daysOnline
Open30across the team
My conversations72 new today
Unassigned3Waiting for an owner
Today's tasks41 done
Waiting for customer9the customer's turn
Follow-up due1today, 16:00
First response4 minteam average
First response3 minyour average

By responsible2 of 3 online — liveToday's tasks1 of 4 done

  • OperatorOpenFirst response
    TimeTaskType
  • AMAna M.Online73 min
    Call Dent Art Studio about the offerCall
  • MDMihai D.Online94 min
    Send the invoice to Ortoline SRLEmail
  • RCRadu C.Busy116 min
    Demo with Victor StanMeeting
  • Team274 min
    Get back to Mara IonescuFollow-up

Due follow-ups3 todayMy conversations7 open

  • IRIon RusuTelegramRadu C.Overdue
    MIMara IonescuHow much is a cleaning?New
  • APAndreea PopescuWhatsAppMihai D.
    VSVictor StanConfirming the 14:00 demo.
  • MIMara IonescuInstagramAna M.
    DADent Art StudioGot the offer, thank you!

See where attention is needed

For team coordination: track conversation volume, response times and operator activity. Filter by period, channel and owner.

  • New, active and resolved conversations
  • Response and resolution times
  • Conversations handled by the AI and passed to the team

Reports export to CSV, XLSX or PDF and can be emailed automatically.

Tue 13 Oct: 71
Wed 14 Oct: 68
Thu 15 Oct: 80
Fri 16 Oct: 77
Sat 17 Oct: 52
Sun 18 Oct: 41
Mon 19 Oct: 74
Tue 20 Oct: 86
Wed 21 Oct: 82
Thu 22 Oct: 91, busiest day
Fri 23 Oct: 88
Sat 24 Oct: 60
Sun 25 Oct: 47
Mon 26 Oct: 62, today
Conversation volume, 13–26 OctoberExample data

Reports and team

Each colleague sees what to do next, and the manager sees the whole picture.

  1. The managerSees the whole team

    • Report builder with one-click drill-downChoose what to count and how to group it, and a click on a number shows the records behind it.
    • Reports emailed automaticallyThe report goes out by itself, every Monday at 9:00 for example, as CSV, XLSX or PDF.
    • Sales funnels and call statisticsSee at which stage deals are lost and how many calls are answered or missed.
    • Custom roles and a team hierarchyDecide what each role sees and can do, and who reports to whom in the team.

  2. Every colleagueSees their own day

    • Personal dashboards, or shared with chosen roles and colleaguesEach person arranges their dashboard as they like or gets their role's, and can share it with colleagues.
    • Tasks and activities, with a daily digest of what’s dueIn the morning they see what's due today and what has fallen behind.
    • Online, busy or offline status, and supervisor take-overThey show their status, and when needed the supervisor can take over their conversation.
    • Notifications in the app, by email, by SMS and in the browserThey hear in time about a new message or a task that's due, even with the app closed.

More of 333CRM

See how your team would work in 333CRM

We'll show you the features your team needs and what connecting your channels involves.

Request a demo
  1. You tell us how you work
  2. You see 333CRM on your own cases
  3. You get the quote