Support and phone
Support requests have clear deadlines, and calls land in the same inbox as messages.
When the customer calls
- Your Twilio numbers or your own phone systemKeep the numbers your customers already know.
- Greetings in several languages and working hoursA different message for each language and for the hours the team is off.
- Blocked numbers and a do-not-call listBlocked numbers no longer reach the team, and contacts on the list are not called.
During the call
- Click-to-call and a caller card on screenCall from the customer's record; on an incoming call, the screen shows who is calling.
- Voicemail and call recording with a spoken noticeVoicemails land in the inbox, and the caller hears a notice before the call is recorded.
After the call
- Missed calls get an automatic call-back follow-upA missed call becomes a “Call back” task for a colleague.
- Tickets with SLAs and auto-closeEvery ticket has a reply deadline, and solved ones close by themselves.
- Daily numbering for tickets, quotes and invoicesEasy to read out on the phone, like TKT-261026-014.