The AI works by your rules
You choose what the AI does: suggest replies, answer on its own, or stay off. When a customer asks for a person, a colleague takes over.
Request a demoWorking mode
- OffThe AI stays out of conversations.
- Suggestions for agentsThe AI writes the reply; the agent checks it and sends it.
- Automatic repliesThe AI answers customers and hands the conversation to the team when asked.
ChannelsMonthly limit
- WhatsApp$40 / month
- Instagram$25 / month
- Messengerno limit
- Website chatno limit
- Emailoff
- Phonestays with the team
What the AI knows
- Price list.pdf
- FAQ.docx
- Services and bookings.txt
Hands over when the customer writes
humanoperatoragent
Hi! How much is a teeth cleaning?
The AI answers the customer on WhatsApp from the price list. If they ask for a person, a colleague takes over.
A professional cleaning costs 350 lei and takes about 45 minutes. Would you like to book?
Write a reply…
Write a reply…
You decide how the AI takes part
You set up your company’s information and rules, and choose whether the AI suggests replies to your team or talks to the customer directly.
The AI drafts a reply. The operator checks it, can edit it and decides when to send it.The AI answers using the information and rules you set up. The conversation can be handed to an operator when the customer asks for a person or the situation needs your team.You can switch the AI off and handle conversations with your team only.
The AI uses your documents (PDF, DOCX, TXT), your texts about services and prices and your FAQs, and replies in the customer’s language. You switch it on or off for each channel and can give it a monthly limit.
What to know before you turn on the AI
When it hands over
When the customer asks for a person or the situation needs the team, the conversation goes to a colleague and the customer gets a confirmation.
Where it works
In messaging, chat and email. Phone calls stay with the team.
What you see in reports
How many conversations the AI handled and how many it passed to the team.
More of 333CRM
Sales and customers
Any conversation can turn into a sale, and the history stays on the customer’s record.
Learn moreSupport and phone
Support requests have clear deadlines, and calls land in the same inbox as messages.
Learn moreMarketing and social media
Campaigns, social networks and ads bring leads straight into the CRM.
Learn more
See how your team would work in 333CRM
We'll show you the features your team needs and what connecting your channels involves.
Request a demo- You tell us how you work
- You see 333CRM on your own cases
- You get the quote